Privacy Policy

Last updated: 8 December 2025

This Privacy Policy explains how FreshInsight ("FreshInsight", "we", "us", or "our") collects, uses, discloses, and protects information in connection with the FreshInsight website located at freshinsight.ai and any related content, tools, and services (collectively, the "Services").

By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We may collect the following categories of information:

1.1 Information you provide to us

• Contact information, such as your name, email address, and any other details you provide when you contact us, subscribe to updates, or request support.
• Feedback and communications that you send to us, including questions, comments, or other information you choose to share.
• Account or access details if we later provide authenticated access to specific tools or dashboards.

1.2 Information collected automatically

When you visit or interact with the Services, we may automatically collect certain information, including:

• Usage and log data, such as IP address, browser type, device type, operating system, referring URLs, pages viewed, links clicked, and the date and time of your visit.
• Analytics data, collected through cookies or similar technologies, to help us understand how visitors use the Services and to improve performance and user experience.

1.3 Information from third parties

We may receive limited information from third-party platforms or services where our content is hosted or integrated (for example, TikTok, YouTube, X (Twitter), or analytics providers). This information is generally aggregated or anonymised and does not identify you personally, unless you choose to interact with us through those platforms.

2. Cookies and Similar Technologies

We may use cookies, local storage, pixels, or similar technologies to:

• remember your preferences and settings;
• understand how you navigate and use the Services;
• improve performance, security, and user experience; and
• measure reach and engagement with our content.

You can typically control or disable cookies through your browser settings. However, some features of the Services may not function properly if cookies are disabled.

3. How We Use Your Information

We may use the information we collect for the following purposes:

• to operate, maintain, and improve the Services;
• to respond to your enquiries, requests, or feedback;
• to send you administrative messages or updates that are relevant to the Services;
• to monitor usage, traffic, and trends, and to analyse how the Services are used;
• to develop new features, tools, or content, including AI-driven summaries and automation;
• to protect the security, integrity, and availability of the Services; and
• to comply with legal obligations or enforce our Terms of Service.

4. Legal Bases (where applicable)

Depending on your location, we may process your personal information on one or more of the following legal bases:

• your consent;
• performance of a contract or to take steps at your request before entering into a contract;
• our legitimate interests in operating, improving, and securing the Services; and
• compliance with applicable laws and regulations.

5. How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers and partners who help us operate or support the Services (for example, cloud hosting, analytics, or email service providers) and who are bound by confidentiality obligations.
• Third-party platforms where we publish or distribute content (for example, TikTok or YouTube). In these cases, your interaction with those platforms is governed by their own terms and privacy policies.
• Business transfers, in connection with a merger, acquisition, reorganisation, sale of assets, or similar event, to the extent permitted by law.
• Legal and compliance, where we believe disclosure is reasonably necessary to comply with law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of FreshInsight, our users, or the public.

6. International Transfers

Our infrastructure and service providers may be located in different countries. As a result, your information may be transferred to and processed in countries other than the one in which you reside. We take reasonable steps to ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain aggregated or anonymised information that does not identify you for analytics, research, or reporting purposes.

8. Information Security

We use reasonable technical and organisational measures to protect the information we collect against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights in relation to your personal information, which may include:

• the right to access and obtain a copy of your personal information;
• the right to request correction of inaccurate or incomplete information;
• the right to request deletion of your personal information in certain circumstances;
• the right to object to or restrict certain processing;
• the right to withdraw consent where processing is based on consent; and
• the right to lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before responding to your request.

10. Children's Privacy

The Services are not directed to children, and we do not knowingly collect personal information from children under the age of 16 (or other age as defined by applicable law). If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete it.

11. Third-Party Websites and Services

The Services may contain links to, or integrations with, third-party websites, content, or services that are not operated by FreshInsight. We are not responsible for the privacy practices of those third parties, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party services you use.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice (for example, by posting a notice on our website).

Your continued use of the Services after any changes to this Privacy Policy will constitute your acknowledgement of the updated policy and your agreement to its terms.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:

Email: privacy@freshinsight.ai
Website: https://www.freshinsight.ai

This Privacy Policy template is provided for general informational purposes only and does not constitute legal advice. You should obtain independent legal advice to ensure that this policy is appropriate for your specific circumstances and compliance requirements.